videorestoration.ai
Legal

Privacy Policy

Last updated October 20, 2026 · Terms of Service

Draft for review. Items in [brackets] are placeholders. Have a lawyer review this before launch.

We handle personal videos, so privacy matters to us. This policy explains what we collect, why, who sees it and how you stay in control.

01Who is responsible

[Company legal name], [registered address] is the controller of your personal data. You can reach us at [privacy@videorestoration.ai]. [Add the name and contact of your data protection officer or EU/UK representative if required.]

02What we collect

We collect only what we need to run the service.

AccountName, email address, password (stored hashed), sign-in methodCreate and secure your account
Your videosFiles you upload, the restored files, and settings you choseRestore your videos and let you download them
BillingPlan, credit balance, invoices, last four card digitsTake payment and give you receipts. Card details go to our payment provider, not to us
UsageJobs, pages visited, device and browser, IP address, error logsKeep the service working and secure, and fix problems
MessagesWhat you send to supportAnswer your questions

03How we use it

We use your data to:

  • provide, secure and improve the service;
  • process payments and send receipts and service emails, such as “your restore is ready”;
  • answer support requests;
  • detect fraud and abuse;
  • meet legal duties.

We rely on [contract, legitimate interests and legal obligation as applicable] to do this. Where we need your consent, such as for non-essential cookies, we ask for it and you can withdraw it.

04Your videos and AI processing

Your videos are processed automatically by AI models to restore them. People at our company do not watch your videos, except where you ask us for help or where it is needed to investigate abuse or a technical fault.

[We do not use your videos to train our models. Confirm and keep this line only if it is true.]

05Who we share data with

We share data only with companies that help us run the service, under contracts that protect it. These include [hosting and storage provider], [payment provider], [email delivery provider] and [analytics provider]. We may also disclose data if the law requires it. We do not sell your personal data.

06How long we keep it

  • Videos and restored files: for the storage period of your plan, or until you delete them.
  • Account and billing records: while your account is open, then for as long as the law requires.
  • Logs: [90 days].

07Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, to object to or restrict how we use it, and to withdraw consent. You can delete videos and your account in the app. For anything else, write to [privacy@videorestoration.ai]. You can also complain to your local data protection authority.

08Cookies

We use essential cookies to keep you signed in and secure. [We use analytics cookies only if you accept them.] You can change your choice at any time from the cookie settings link in the footer.

09Security

We encrypt data in transit and at rest and limit who can access it. No system is perfectly secure, so we also encourage a strong, unique password. If a breach affects you, we will tell you and the authorities as the law requires.

10International transfers

Your data may be processed outside your country, including in [regions]. Where we do that, we use safeguards such as [standard contractual clauses] to protect it.

11Children

The service is not for people under [18]. We do not knowingly collect data from children. If you think we have, contact us and we will delete it.

12Changes to this policy

If we change this policy in a way that matters, we will tell you by email or in the app before it takes effect. The date at the top shows when it was last updated.

13Contact

Questions or requests? Write to [privacy@videorestoration.ai] or visit the support page.